Delivery Details

Delivery information
At Americatessen, we are committed to providing excellent customer service, including when it comes to our deliveries. When we despatch your order, you will receive an email notification and take receipt of delivery typically within 24 hours of despatch. Any dates and times given are approximate. Late delivery will not be an acceptable reason for refusing goods, unless we are informed in writing beforehand.



Delivery Charges
We cover Central London and parts of Surrey, Hampshire and Berkshire using our own transportation. If you are further afield, then we do use a third-party logistics provider for delivery. Any orders valued over £750 + vat include free delivery. Orders below this value are subject to a carriage charge. Please see below details:

Zone Delivery Area (Postcode) Order Value (net) Carriage charge (net)
LOCAL GU, KT, RG, SL, N, NW, SE1, 11, SW, TW  £0- 299.99 £30
     
  £300 + Foc
       
ZONE 1  B, BL, CV, CW, DE, DN, DY, GL, HP, L, LE, LU, M, MK, NG, NN, OL, OX, S, SG, SK, ST, TF, WA, WN, WR, WS, WV  £0-499.99 £50
     
  £500 - £749.99 £25
     
  £750.00 + Foc
       
ZONE 2 BA, BB, BD, BH, BS, CB, CF, CH, CM, CO, DH, DL, FY, HD, HG, HR, HU, HX, IP, LA1-10, LN, LS,NE1-13, 15-18, 20-47, 49, 82-83, 85, 88, 92, 98-99, NP, NR, PE1-38, 99, PO1-22, PR, SO, SN, SP, SR, SS, TS, WF, YO £0-499.99 £60
     
  £500 - £749.99 £30
     
  £750.00 + Foc
     
       
ZONE 3 BN, BR, CA, CR, CT, DA, DG, DT, E, EH, EN, EX, FK, G, HA, IG, KY, LA11-23, LL11-78, ME, ML, NE19, 48, 61-71, PA1-19, PL, SA1-20, 31-48, 61-73, 99, RH, RM, SE (except SE1, 11), SM, SP, SY,TA, TD, TN, TQ, TR, UB, WD £0-499.99 £80
     
  £500 - £749.99 £40
     
  £750.00 + Foc
     
     
       
ZONE 4 AB, DD, IV1-28, 30-32, 36, KW1-14, PH, PO30-41 £0-499.99 £120
     
  £500 - £749.99 £60
     
  £750.00 + Foc
     
     
       
ZONE 5 BT, DUBLIN & SOUTHERN IRELAND FIRST PALLET £175
     
  EACH ADDITIONAL PALLET £100
Deliveries outside the UK
Delivery charges will be dependent on destination, size and weight of the order. Please contact us for more information. 


Export
It is the responsibility of the customer to ensure that any product purchased and imported into another EU member state meets with local regulations and is permitted into that country, principality, or state. We cannot accept returns or consequences.

Accepting Deliveries
If you are unable to check the contents of your delivery at the time of signing for acceptance of the goods, then we recommend that you please write clearly the word ‘unchecked’ along with your signature.
In the unfortunate event that damage to goods has occurred during transit, and in order to prevent any potential issues with a claim for damages, please ensure that a physical inspection of the goods and photographic or CCTV evidence is taken of your delivery as it is offloaded and presented to you. Please send these to info@americatessen.com and a member of our friendly customer service team will assist.
If there are no obvious signs, then please proceed to remove the wrap, but we recommend that you take further photos and contact us within 48hrs so we can raise a claim with our logistics provider.

No claims for any reason can be recognized after one month from the date of the delivery.
It is the responsibility of The Purchaser or their agent to check and sign the corresponding delivery note at the time of delivery, and any damage, shortages, discrepancies or pilferage must be reported to The Company immediately. The Company reserves the right to refuse any claim if the goods have been received and signed for without notification of such damage or shortages

Heat Damage
The classic, British summer can be unpredictable and occasionally very hot! It is therefore important to note, that there are chances of certain products being adversely affected when exposed to high temperatures. Whilst we always use our best endeavours to maintain the quality and condition of the products before they leave our distribution centre, we cannot gaurantee items such as chocolate, marshmallows, caramels, gummies etc will arrive in perfect condition after being despatched. We therefore, cannot accept responsibility to damage caused by heat during transit.

 

Returns
No goods shall be returned without prior agreement. Unless such agreement is obtained, no credits can be issued. Returned goods may also be subject to a handling charge.


Special Orders
For special requests, a quotation will be provided and if acceptable, full payment is required with order.